अब इंडिया होगा कैशलेस BITOODLE के साथ

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Customer Registration

Want to buy products on Bitoodle?

Use the following link to register yourself as a seller on Bitoodle – http://www.bitoodle.com/login

Authenticity and Genuineness

What about Warranty and Benefit claims of the Products?

We are not the manufacturer of the products sold on our website. We guarantee you genuine products by sourcing all items from authorized distributors and resellers of the products, but cannot undertake the responsibility for the claims of warranty and benefits made by the manufacturer. You would need to contact the brand directly in such cases.

How do I claim warranty from a third party or manufacturer?

For all electronic products and appliances, kindly retain the original invoice copy to avail warranty service from the respective brand/manufacturer.

Refer & Earn

What is the Bitoodle.com Refer & Earn program?

Shopping at Bitoodle is fun – and twice as fun when your friends shop too! With our ‘Refer & Earn’ program, you can invite friends to join the Bitoodle community and earn as they shop. Once you refer a friend, you earn Rs.100 for every friend who completes their first order at Bitoodle.com. Your friends win too – they get Rs.100 off on their first purchase.

How can I refer my friend to Bitoodle?

You can refer a friend in three quick steps:
1) Download and install the Bitoodle App at the Google Play Store and the Apple App Store
2) Once installed, click on 'Profile' > 'My Account' > 'Refer and Earn'
3) Share your invite by any of the available methods listed.

How long will it take for my Bitoodle Money to be credited to my Bitoodle wallet?

Once your friend signs up and makes their first successful purchase at Bitoodle.com you will be rewarded with Rs 100 in your Bitoodle wallet upon completion of your friend's order. Bitoodle money will be credited to your account within 10 days after the receipt of your friend’s delivery.

How can I place an order using the money in my Bitoodle Wallet?

At the time of payment, while placing an order, any balance in your Bitoodle wallet will automatically reflect towards your order. If the order value is higher than the balance in your Bitoodle Wallet, you can pay for the difference using any of the online payment method options, such as Debit card, Credit Card and Net Banking. Cash On Delivery option is not available when choosing to pay using Bitoodle Wallet.

Cancellations

Cancellation when order status is 'shipped'

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team via phone (+91 9590670680) or email (contact@bitoodle.com). We will instruct our courier partners to return the shipment to us.

In case of a prepaid order, if a delivery is attempted, do refuse the shipment. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund which will reflect in your account in 7-10 working days if paid by Net banking / Debit Card / Credit Card.

How will I be refunded for the canceled order and how long will it take?

If an order hasn't been shipped/dispatched:
The refund is initiated instantly and will reflect in the account used to make the payment within 7-10 business days.

If the order has already been shipped/dispatched:
We will instruct our courier partners to return the shipment to us. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund. Refunds will reflect in the account used to make the payment within 7 to 10 business days.

What if I used discount vouchers or Bitoodle wallet money during a time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you have used Bitoodle wallet money for an order, the same will be credited back to your Bitoodle wallet in the case of a cancellation.

My Account

How do I sign up for a Bitoodle account?

1.When you place an order with us, you'll be presented with an option to register.

2.If you're using our mobile app or are visiting our website using your phone, click on 'Profile' on the bottom right and you'll be presented with the option to register.

3.If you're visiting our site using a computer, you'll see the option to register on the top right.

All you need to do is provide us with your name, email address, DOB, and a password of your choice. It’s that simple!

What are the benefits of making a Bitoodle account?

Signing up for a Bitoodle account will give you substantial benefits and give you a superior experience while shopping on Bitoodle. A Bitoodle account allows you to:

1. Track all past and present orders at any time in one place!

2. Notifications as soon as your favorite products are back in stock!

3. Rate and review products!

4. Never fill in your address and payment details more than once!

5. Receive discounts on future purchases!

6. Refer a friend to Bitoodle and earn when they place their first order!

7. Syncing of products in a cart across all platforms! (Eg. Add products to your cart on our iOS app and have them reflect on our Android App - Mobile site - Desktop site too!)

How can I save my address on Bitoodle?

When you make a purchase for the first time on Bitoodle, you'll be presented with an option to register which will save your address on your profile when you enter your address/shipping details.

When you sign up for your Bitoodle account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order. To manage these addresses visit the My Account page and click the “Address” tab.

What if I have forgotten my account password?

When signing in you can click on the 'Forgot Password' link below the sign-up area. You will immediately be redirected to a new page where you can key in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.

Returns, Replacements, and Refunds

I have received a damaged or defective item/wrong product in my order, how should I proceed?

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:

Step 1: Contact our Customer Support team via phone (+91 9590670680) or email (contact@Bitoodle.com) within 7 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.

Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

-If I am not satisfied with the quality of the product can I get it replaced?

Product quality issues:

If the product quality is not as intended by the brand, do reach out to our customer care team for assistance.

If you're unsatisfied with the product:

In the case that you are not satisfied or have changed your mind about a particular item(s) in your order. You will then be required to return the package to one of our logistics team members.

Returns will not be accepted under the following conditions:

The product is damaged due to misuse/overuse

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if the original packaging is damaged

Serial Number tampers

Defective products that are covered under Seller/Manufacturer’s warranty

The product is used or altered

If the request is initiated after 15 days of order delivery

Free product provided by the brand

Categories not eligible for Return: Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

How do I return a purchased item on Bitoodle?

If you have changed your mind about a particular item(s) in your order, you could either request for a replacement or a refund. We will initiate the refund or replacement process after the products are received by us unused and in their original packaging with their seals, labels and barcodes intact. Refund will be provided for product cost only.

This process can be done via a few simple steps:

Step 1: Contact our Customer Support team via phone (+91 9590670680) or email (contact@Bitoodle.com) within 7 days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order.

For any products returned as used or not in their original packaging with their seals, labels and barcodes not intact, the product(s) will be returned.

What are the items that cannot be returned?

Returns will not be accepted under the following conditions:

The product is damaged due to misuse/overuse

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if the original packaging is damaged

Serial Number tampers

Defective products that are covered under Seller/Manufacturer’s warranty

The product is used or altered

If the request is initiated after 15 days of order delivery

Free product provided by the brand

Categories not eligible for Return:

Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Can I return part of my order?

Yes. A return can be created at the item level and if you have ordered multiple items, you can initiate a return followed by a replacement/refund for each individual item.

I have returned an item on Bitoodle. How long will it take to receive my refund/replacement?

In the case of a return, we process the refund/replacement once the products have been received to our vendor’s warehouse. It takes around 5-7 days for the products to reach our vendors warehouse.

Return & Refund:

Prepaid: For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 to 10 business days.

Cash on Delivery: For cash on delivery transactions, you are required to email us your Bank Name, Account Holder Name, Account Number and IFSC Code, using which we will transfer money via NEFT in your bank account within 3 to 5 business days.

Return & Replacement: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post-dispatch.

What if my shipment/package has tampered?

Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone (+91 9590670680) or email (contact@bitoodle.com) so we can dispatch your order for you.

My Order

How can I confirm my order is placed?

Once your order is confirmed, you will come on to a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time. Additionally, you will receive an Email and SMS confirming your order. You can also visit the 'My Orders' section on the Bitoodle app or website to check the status of your order.

I did not receive an order confirmation

Prepaid Order - Sometimes we don't receive confirmation of your payment from the payment gateway. This happens very rarely. If the payment confirmation is received within the hour, we'll verify and process your order. If not and we've received your payment after that, we'll refund your payment. This can take up to 7-10 working days for the refund to reflect in your account. In some cases your money is debited from your bank account; however, we've not received it as well.

When can I expect my order delivery?

We're happy to let you know that all of our orders are dispatched in one day.

Please use the pin code checker on the product page to find out the estimated delivery time for that product. We are pleased to say, 95% of our orders are delivered within 7-10 days from the date of order.

If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment.

Payments

How do I pay for a Bitoodle purchase?

Bitoodle offers you several payment options on your purchases. These include:

1. Debit and Credit Cards
2. Net banking
3. Cash on Delivery
4. Wallet options from Paytm. We'll keep adding more as and when available.